Agent Roster & Supervisors¶
Configure your team structure in Compass.
Agent Roster¶
Add agents to your project to track their performance individually. The roster maps agents to their interactions for accurate performance reporting.
Supervisor Mappings¶
Assign supervisors to agents to enable:
- Coaching workflow routing
- Feedback thread permissions
- Performance report scoping
Bulk Management¶
Import agent rosters and supervisor mappings in bulk via CSV or API.