What is Compass

Compass is a truth-first analysis platform that evaluates every customer interaction automatically. Sales and CX teams get objective quality scores, actionable coaching insights, and real-time assistance — replacing subjective manual QA with consistent, scalable evaluation.

Who It's For

• Sales teams — track conversion behaviors, coach reps on what top performers do differently
• CX teams — monitor resolution quality, identify at-risk customers, scale coaching
• Operations leaders — 100% interaction coverage, automated reporting, data-driven decisions

Core Capabilities

• Compass Score — a universal 1-5 quality score for every interaction
• Signals — business-meaningful insights like churn risk, follow-up needs, and objection handling
• Coaching — automated, personalized coaching summaries with specific examples
• Real-Time Assist — next-best-action suggestions during live conversations
• Analytics — ask questions in plain English, get charts and answers instantly
• MCP Server — connect AI tools like Claude Desktop, Cursor, or any MCP-aware agent to your Compass data. Search calls, compare evaluations, query signals, and more — all through the Model Context Protocol