Knowledge Base Configuration¶

Configure the knowledge sources that power real-time suggestions and responses.

Adding Knowledge¶

Provide Compass with your team's domain knowledge:

Product documentation
Pricing and policy information
FAQ content
Process guides

Per-Project Configuration¶

Each project can have its own knowledge base configuration, ensuring agents get relevant information for their specific role.

How Knowledge Is Used¶

During live conversations, Compass searches your knowledge base for relevant information and incorporates it into suggestions and responses. This means agents always have the latest information at their fingertips.