Real-Time Assist

Compass provides real-time coaching during live conversations, helping agents make better decisions in the moment.

Capabilities

• Next Best Action — contextual suggestions based on where the conversation is headed
• Suggested Responses — ready-to-use language tailored to the situation
• Knowledge Base — instant access to relevant product and policy information

How It Works

As a conversation progresses, Compass analyzes the interaction in real time and surfaces relevant guidance. Suggestions adapt based on the conversation phase — opening, discovery, resolution, or closing.

Getting Started

Real-time assist requires integration with your telephony or chat platform. Contact your Compass administrator to enable it for your team.