Suggested Responses

Compass can generate complete response suggestions during live conversations, giving agents ready-to-use language tailored to the specific situation.

When Responses Are Suggested

• After a customer asks a question the agent may not know the answer to
• When a complex objection needs a nuanced response
• During sensitive moments (complaints, escalations, pricing discussions)

Customization

Suggested responses are informed by:

• Your team's knowledge base
• Project-specific policies and guidelines
• The full context of the current conversation

Using Suggestions

Agents can use suggested responses as-is, modify them, or ignore them entirely. They're designed as a safety net, not a script.