Alerts

Configure automated notifications based on interaction outcomes and signals.

Alert Types

• Score alerts — notify when interactions fall below a threshold
• Signal alerts — trigger on specific signals (e.g., churn risk)
• Trend alerts — flag significant changes in team performance

Delivery

Alerts can be delivered via:

• In-app notifications
• Slack messages
• Email

Configuration

Set up alerts through project settings. Each alert can target specific agents, teams, or the entire project.