Adaptive Coaching

Compass coaching improves over time by learning from supervisor feedback.

How It Works

When supervisors provide feedback through coaching threads, Compass identifies recurring themes and priorities. These themes are then used to make future coaching more relevant and targeted.

For example, if a supervisor consistently emphasizes the importance of asking for appointments, future coaching summaries will weight that behavior more heavily for that team.

What Gets Learned

• Recurring coaching priorities from supervisor feedback
• Team-specific quality standards
• Behaviors that matter most to your organization

Privacy

Feedback learning happens at the team/project level. Individual feedback threads remain private between the supervisor and agent.