Coaching Summaries¶

Compass generates coaching summaries for every evaluated interaction, giving managers ready-to-use insights for one-on-ones and team development.

What's in a Coaching Summary¶

One-liner — a quick take on the interaction
Context — what the interaction was about
Strengths — what the agent did well, with specific quotes from the conversation
Improvements — where the agent could improve, with specific examples
Organizational insights — patterns relevant to the broader team or process

Using Coaching Summaries¶

Coaching summaries are designed to be used directly in supervisor-agent conversations. The specific quotes ground feedback in observable behavior rather than subjective opinions.

Tip

Focus on 1-2 improvements per coaching session. Agents respond better to targeted feedback than a long list of issues.