Agent Performance¶

Track and compare individual agent performance over time.

Metrics¶

Average Compass Score
Score trends (improving, stable, declining)
Most common signals (positive and negative)
Coaching completion rates

Agent Lift¶

Compass measures how much an agent's specific behaviors contribute to positive outcomes beyond what the situation alone would predict. This helps identify:

What top performers do differently
Which coaching interventions actually drive results
Where to focus development for each agent